The SCORE Metrics Product

A revolutionary approach to measuring customer satisfaction in its competitive context.

SCORE Metrics gives you true insight into your market position by placing your brand in direct comparison with competitors. Our process is designed to be simple, efficient, and actionable.

Five Easy Pieces: Our Streamlined Process

1

Set up your project

Tell us about your business context and requirements:

  • What business are you in?
  • Who are your competitors?
  • Contact method (SMS or email)
  • Number of contact attempts
  • Project duration

Pay via credit card or make special arrangements for projects over $1,000.

2

Upload your data

Simply upload your customer database as a spreadsheet containing:

  • Customer names
  • Account names
  • Contact information (SMS or email)

We handle the rest while ensuring all data is secure and protected.

3

Data Collection

We reach out to your customers with our innovative 2-question survey that:

  • Takes less than 2 minutes to complete
  • Asks customers to sort brands by preference
  • Has them distribute 100 points across all brands

This approach provides deeper insights than traditional NPS surveys.

4

Reporting

Access your results through our intuitive dashboard:

  • Real-time data updates
  • Interactive visualizations
  • Excel export functionality
  • 60-day portal access after project completion

Track your competitive position as it evolves over time.

5

Data Storage

We prioritize data security and responsible handling:

  • Customer database is purged after the study
  • Results data retained for 60 days
  • Extended storage available for additional fee
  • Compare data sets over time on the dashboard

Your data is always handled with the utmost care and compliance.

Why Our Approach Works Better

  • Competitive Context: Unlike traditional NPS that evaluates brands in isolation, SCORE Metrics places your brand in direct comparison with competitors.
  • Greater Differentiation: Our Sort & Score approach produces more differentiated and meaningful results than standard Likert scale questions.
  • Actionable Insights: Understand not just how customers feel about your brand, but how that sentiment compares to your direct competitors.
  • Efficient Process: With just two carefully designed questions, we gather deeper insights than traditional multi-question surveys.
  • Real-time Visibility: Watch your competitive position evolve in real-time through our interactive dashboard.

Ready to see your true competitive position?

Start your SCORE Metrics project today and gain valuable insights about your brand in its competitive context.

Get Started Now